Refund policy
Thank you for shopping at NapGoblin. We want you and your pet to love your new bed. Please read our return guidelines carefully before making a purchase.
1. 14-Day Unopened Return Window
We accept returns within 14 days of delivery only if the package is completely unopened, factory-sealed, and in its original packaging. To be eligible for a return, the item must be in the exact condition you received it: unused, unwashed, and free of pet hair/odors.
We accept returns within 14 days of delivery only if the package is completely unopened, factory-sealed, and in its original packaging. To be eligible for a return, the item must be in the exact condition you received it: unused, unwashed, and free of pet hair/odors.
2. Strictly Non-Returnable Items & Visual Variations (All Opened Sales Are Final)
Due to strict pet hygiene regulations, all sales are 100% final once the packaging is opened, or if the product has been introduced to an animal. We cannot accept returns or issue refunds for beds that show signs of pet contact, hair, or have been placed in a washing machine.
Due to strict pet hygiene regulations, all sales are 100% final once the packaging is opened, or if the product has been introduced to an animal. We cannot accept returns or issue refunds for beds that show signs of pet contact, hair, or have been placed in a washing machine.
Additionally, please note that minor variations in color shade, fabric texture, or visual appearance due to creative studio lighting or manufacturing batches are normal and do not qualify as a product defect for a free return or refund.
3. Proper Care, Product Expansion & Damaged Items
Our beds feature premium, breathable materials that require specific care. As outlined on our product pages, these items are spot-clean only. Damage resulting from machine-washing or submerging the bed in water is considered user error and is not
Our beds feature premium, breathable materials that require specific care. As outlined on our product pages, these items are spot-clean only. Damage resulting from machine-washing or submerging the bed in water is considered user error and is not
eligible for a replacement or refund.
As our beds are safely vacuum-compressed for shipping transit, please allow up to 72 hours for the product to naturally expand to its full, cushioned height after opening. Minor initial compression due to packaging is normal and does not qualify as a product defect.
4. How to Start a Return
To start a return, please contact us at support.napgoblin@gmail.com. Please note that customers are responsible for covering the return shipping costs. Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund.
To start a return, please contact us at support.napgoblin@gmail.com. Please note that customers are responsible for covering the return shipping costs. Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund.